Terms of Service
Last updated: 26 October 2026
1. About these terms
Shiflo (“we”, “us”) is shift-scheduling and time-tracking software for hospitality teams, made in Latvia. Managers build the rota, staff clock in and out, and hours can be exported for payroll. It runs as an iPhone and Android app and as a web app at shiflo.app.
These terms apply when you create an account, join a team, or use the app or website. If you do not accept them, please do not use Shiflo.
Our Privacy Policy explains what we do with personal data, and forms part of these terms.
2. Accounts and teams
To use Shiflo you create an account with your name, email and a password, or sign in with Apple. Give accurate details, and keep your password to yourself. One person, one account — do not use somebody else’s.
A team is a workspace. Whoever creates one runs it and invites staff by sharing a join code. Anyone with that code can join, so treat it like a door key, and ask for a new one if it gets out.
Inside a team, managers can see and edit the schedule, correct clock records, and export hours for everyone. Staff see their own hours and the team’s schedule.
You are responsible for what happens under your account. Email info@shiflo.app if you think somebody else is using it.
3. If your employer put you here
Most people use Shiflo because their workplace does, and that creates two different relationships.
The business subscribes, runs the team, and is our customer under these terms.
You, as staff, get an account to see your shifts and record your hours. You buy nothing and owe us nothing.
Your employer decides what goes into Shiflo and how the team uses it. They are responsible for having the right to enter your information, for telling you how working time is tracked, and for meeting their own duties as an employer. Questions about why your hours are recorded, or a correction to them, go to your employer first.
If you leave that job, your employer can remove you from the team. Your account is still yours, and you can delete it — see section 10.
4. Plans, free trial and team size
Shiflo is a monthly subscription, priced by the size of the team. The team owner is not counted:
- up to 7 users
- 8–15 users
- 16–30 users
- 31–50 users
Prices are shown in the App Store or Google Play before you confirm, in your own currency. App Store prices include VAT; Google Play adds VAT at checkout. Prices can change, and your store will tell you before a new price applies to a renewal.
Only the team owner chooses and pays for the plan. When a team has as many users as its plan allows, nobody new can join until the owner moves to a bigger plan. People already in the team are never removed because of the limit.
A new team starts with a 14-day free trial through the App Store or Google Play. The store asks for a payment method to start it. Cancel at least 24 hours before the trial ends and you are not charged; otherwise the plan you chose starts automatically.
If the subscription ends, managers are taken to the subscription screen and the team cannot keep using Shiflo until it is renewed. Nothing is deleted — your data is waiting when you subscribe.
5. Paying, renewing and cancelling
We never take your payment details. Subscriptions are bought and billed through the App Store or Google Play, depending on where you installed the app. They process the payment and hold your billing information; we only learn which plan is active and until when, by checking each purchase with Apple or Google.
Renewing. Subscriptions renew automatically at the end of each term unless cancelled at least 24 hours before it ends.
Cancelling. Cancel any time in your App Store or Google Play account settings, not in Shiflo — we cannot cancel a store subscription for you. Cancelling stops the next renewal, and you keep access until the term you have paid for runs out.
Refunds are handled by Apple and Google under their own policies, and we cannot issue them. If you think you were charged by mistake, email info@shiflo.app and we will help you take it up with them.
None of this affects any refund or cancellation right you have by law — see section 12.
6. What you must not do
- Use Shiflo for anything unlawful, or to get around employment or working-time rules.
- Try to reach another team’s data, or any account that is not yours.
- Attack the service, or work around its security.
- Copy, resell, rent or redistribute the app, or take it apart except where the law allows.
- Upload anything harmful, abusive or unlawful in notes, tasks or feedback.
- Scrape the service, or create accounts in bulk.
- Pretend to be someone else — including clocking in or out for a colleague.
That last one matters. Clock records are used to pay people, so clocking in for someone who is not there is a disciplinary matter for your employer, and may be fraud.
7. Your content
What you put into Shiflo — shifts, clock records, tasks, notes, feedback — stays yours, or your employer’s. We claim no ownership of it.
You let us store and display it only so far as we need to run the service for you: showing a rota to the team, sending a notification, producing an export. That permission ends when the content is deleted. We never use your content to advertise, to train anything, or for any purpose of our own.
Exports. Managers can export a team’s hours as a spreadsheet or a printable report at any time. Keep your own copy of whatever you need for payroll records.
Accuracy. You are responsible for what you enter. We do not check whether a rota is lawful, whether a clock record is truthful, or whether an export is right for your payroll — see section 11.
If you send us an idea for improving Shiflo, we may use it without owing you anything.
8. Our rights
Shiflo — the software, the design, the name and the logo — belongs to us. These terms let you use it while your trial or subscription is live, and transfer nothing to you.
Please do not use our name or logo to suggest we endorse you, or remove our branding from the app.
9. Availability and changes
We work to keep Shiflo running, but we cannot promise it will never be interrupted. Maintenance, outages and faults happen, and we give no uptime guarantee.
We may add, change or remove features. If we remove something you rely on, or make a change that meaningfully reduces what a paid subscription gives you, we will tell you beforehand and you may cancel.
Shiflo needs an internet connection for anything involving your team. The app keeps your own schedule on your phone so it opens without signal, but clocking in and out, and anything your manager changes, needs a connection.
10. Ending it
You can stop any time. Cancel the subscription through your store, and delete your account in Settings → Delete account.
Deleting your account permanently removes your profile and login, your shifts, clock records, tips, days off, holiday requests, special events, availability notes, tasks assigned to you, shift swaps, forgot-to-clock-out requests, and the notes you wrote that carry your name. It cannot be undone.
Two things stay behind, and it is worth knowing before you press it:
- Anonymous feedback you sent, because nothing records that it was you.
- Your team’s own data, which is not yours to erase. If you set the team up, it carries on without you — so hand it over first if the team is still working.
We can suspend or close an account that breaks section 6, or where the law requires it. Unless something is seriously or repeatedly wrong, we will warn you first and give you a chance to put it right. If we close a paid team without good reason, we will refund the unused part of the term through the relevant store.
A team whose subscription lapses keeps its data for 12 months, then it is deleted. Export anything you need before that.
11. What we are, and are not, responsible for
Shiflo keeps records. It is not a payroll bureau or a legal adviser. It shows what was entered. It does not check that a rota follows working-time rules, that a clock record is truthful, that breaks or overtime are worked out the way your country requires, or that an export is right for your payroll.
Check the hours before you pay anyone. The employer is responsible for verifying scheduling and hours data. We are not liable for underpayment, overpayment, a missed shift, a short-staffed service, or a penalty arising from data that was wrong, missing or misread.
Beyond that, so far as the law allows:
- Shiflo is provided as it is, without warranties of any kind.
- We are not liable for indirect losses, lost profits, lost business, or lost or corrupted data.
- Our total liability for any claim is limited to what you paid us for the service in the 12 months before it arose.
Nothing here limits liability that cannot be limited by law — including for death or personal injury caused by negligence, for fraud, or anything else Latvian or EU law says cannot be excluded. If you are a consumer, your statutory rights are untouched.
12. If you bought as a consumer in the EU
Most Shiflo subscriptions are bought by businesses, and this section does not apply to them. If you bought one as a consumer, you keep every right EU law gives you, and nothing here takes them away.
That includes a 14-day right to withdraw from a distance purchase. Because the subscription is sold through the App Store or Google Play, you exercise it through them, under their terms.
You can also take a dispute to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
13. Changes, law and disputes
Changes to these terms. We may update them. For small changes we update the date at the top. For changes that meaningfully affect your rights or what you pay, we will tell you in the app or by email at least 30 days beforehand, and you can cancel before they take effect. Carrying on using Shiflo after that means you accept them.
Governing law. Latvian law applies. If you are a consumer, this does not take away the protection of the law where you live.
Disputes. Email info@shiflo.app first — most things are a misunderstanding and we would rather fix them. Failing that, the courts of Latvia have jurisdiction, subject to the consumer protection above.
14. App store terms, and reaching us
If you installed Shiflo from the App Store, Apple’s own licence terms also apply and the agreement below adds to them. Where Apple’s platform rules conflict with ours, Apple’s win. Apple is not a party to these terms, has no obligation to support Shiflo, and may enforce these terms against you as a third-party beneficiary.
If you installed from Google Play, Google’s terms apply alongside ours in the same way.
Contact: info@shiflo.app
If any part of these terms turns out to be unenforceable, the rest still stands. Not enforcing something once does not mean we give it up.
Version 2.1. Replaces version 2.0 of 1 October 2026: plans are now priced by team size, and the free trial is started through the App Store or Google Play.
End User License Agreement
Last updated: 26 October 2026
This covers the software licence itself, and sits alongside the terms above.
1. Licence. We grant you a limited, non-exclusive, non-transferable licence to use the Shiflo app for your own internal business and staff management, on devices you own or control, for as long as your trial or subscription is active.
2. What you may not do. Everything in section 6 above, and in addition: do not sublicense, lease, lend or distribute the app, or make it available over a network to anyone outside your team.
3. Subscriptions. Paid features need an active subscription, billed through the App Store or Google Play as described in section 5, and last as long as the subscription does.
4. Ownership. The app is licensed, not sold. We and our licensors keep every right in it.
5. Data. The app handles staff scheduling, attendance, tasks and related information so it can do its job. You are responsible for having the right to enter that information and for telling the people it concerns — see the Privacy Policy.
6. Updates. We may issue updates, including ones that improve the app without a new store download. Keeping the app current is how you get fixes and security patches.
7. Ending. The licence ends when your subscription ends, when you delete the app, or if you break this agreement. Then stop using it and remove it from your devices.
8. Warranty and liability. As set out in section 11 above. Apple gives no warranty for the app; if it fails to meet any warranty Apple must give, you can tell Apple and they will refund the purchase price, with no further obligation.
9. Claims. We, not Apple, handle any claim about the app — product liability, a failure to meet legal requirements, or a consumer protection claim. We, not Apple, handle any claim that the app infringes someone’s intellectual property.
10. Law and contact. Latvian law, as in section 13. Questions: info@shiflo.app.
11. Platform terms. This agreement adds to, and does not replace, Apple’s standard licence terms and Google Play’s terms. Where the platform’s terms conflict with this one, the platform’s prevail.